Case Studies
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Overcoming Recruitment Challenges in the Care Sector
Walfinch Buckinghamshire
Greg Renk, owner of Walfinch Buckinghamshire, faced significant recruitment challenges as is all too familiar in the care sector. The local talent pool was limited, and with many care agencies in the area, it became increasingly difficult to find high quality staff.
"Recruiting locally is tough," Greg explains. Despite having opportunities to expand his client base, the difficulty of finding the right people to meet growing demand meant that Greg was constantly turning away potential clients. He realized he needed a solution to both manage his day-to-day operations and enable continued growth.Recognizing that overseas recruitment could help fill the staffing gap, Greg initially took on the challenge himself by applying for a Sponsored License. However, the process was more complex and costly than he anticipated. After spending weeks trying to navigate the system and seeking legal advice, Greg found the process to be time-consuming and stressful. That's when he decided to partner with Lifted. "I wish I had met Lifted earlier," Greg admits. Lifted helped streamline the entire process, offering a reliable and affordable solution. Greg values the ongoing support from his account manager, ensuring that the process is clear and efficient. "There are no surprises at the end of the month, and I always feel supported," he says.
With Lifted’s assistance, Greg was able to stabilise his workforce by recruiting reliable overseas staff. These carers were not only highly skilled but also incredibly dependable, often stepping in to cover shifts when others were unavailable. As a result, turnover was reduced, and Greg’s business grew. Over the past two years, the stability provided by Lifted’s overseas recruitment support enabled Greg to expand his team and meet the growing demand from clients. Reflecting on the impact, he says, “Overseas staff have been incredibly reliable—always willing to pick up hours when colleagues are sick or on holiday. This has given us the stability we need to continue growing." Greg also highlights the trust he has in Lifted, saying, "Knowing that Lifted was led by someone with such a solid reputation in the industry gave me the confidence I needed to make the right decision for my business.”
Our impact
Hiring full time carers and supercharging growth in the care sector
Bluebird Care: Pontypool & Caerphilly
Based in rural Wales, Bluebird homecare owner, James Kutchera struggled last year to recruit and retain his staff. With the majority of them being part time workers, it meant his small team had to cope with regular handbacks on a weekly basis. It put a huge strain on the team, who were already working “below capacity” and meant they were unable to take on “new runs and double ups”. They needed to focus on hiring a full time and reliable workforce.
Sadly, advertising on Indeed was not the answer. James explains, “we recently invited 20 people to interview from Indeed applications. Only 13 showed up. Of those, only 3 wanted full time work, which they considered to be 30 hours per week.” It was at this point that Bluebird Headquarters introduced him to Lifted.
Finding an alternate solution in Lifted
Lifted supported James through the whole Sponsorship Recruitment process; from gaining his license, to screening and onboarding his Carers, to supporting with all legal and compliance matters. “The most important thing for us is the support with ongoing compliance - navigating the complex Home Office requirements”, knowing he can get “answers in minutes”, as opposed to “putting it off and spending a full day working it out”.As for the quality of the candidates they saw on Lifted, James says, “we’d have happily hired 5 out of the 6 Carers we interviewed”. The work that goes into screening the candidates and providing him with “detailed bios and initial video interviews of the Carers on the platform” means the team's time isn’t wasted setting up and interviewing people who were never going to be right for the roles. He goes on to say, “we want to hire Carers with personality - to enhance our customers experience - you can tell a lot about someone's approach to care in the platform, even before you invite them to interview.”
Early signs of success
Having only recently partnered with Lifted, James has already onboarded his first few hires and admits, “I only wish I had met Lifted 6 months sooner, we’d be 6 months further along the line.” This year James has grand plans to grow his business significantly. All of this is looking possible as a result of their partnership with Lifted, particularly given Lifted’s pricing model, which covers the cost of upfront fees and helps with the ever increasing problem of cashflow.
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